FAQ Categories
NORLINX was founded in 2000 and has been developing DCIM software ever since.
We have completed over 300 data center implementations since our founding. Each implementation varies in size and scope based
on the customers unique requirements.
We have completed DCIM implementations in the Financial, Healthcare, Higher Education, Co-Location, Telecom, Advanced Technology
and Federal Industries.
We are unique in our ability to provide users High Speed Integrations, Low Cost of Ownership and Reliable Data Collection
- all within a single solution. With other DCIM providers, users
sacrifice high speed for low cost, or sacrifice low cost for getting
the information they need, when they need it. With NORLINX, our users
get all three which maximizes the value they are able to receive
from a DCIM solution.
Our overall business objective is to make working with us enjoyable and easy. Our pricing model matches that mindset. Our
GSM products are offered on a per rack basis, enabling budgetary
project costs to be determined by simply multiplying the quantity
of racks with the GSM product(s) of interest.
Our demos are free of charge and generally last 90 minutes via a webinar. We are happy to conduct in person demos at our
customer's facilities or at our Headquarters, located in Youngsville,
NC.
Our trials are free as well and generally last 30 days. Costs may be incurred if custom integrations are requested by the
user during the trial, or if extensive travel is required as well.
In most cases, trials are initiated remotely and are supported remotely
by the our team - incurring no out-of-pocket costs by our users.
Prior to demos of our software, we seek to understand as much as we can about our prospective clients' DCIM interests. If
specific interests exist, we focus the demo on those items to make
the most of our prospects time. If a prospect is new to DCIM, we
provide a concise general overview of our solutions, which can be
expanded upon in subsequent demos or during a 30 day trial.
Trials generally come after demos, however we are happy to initiate trials without a formal demo being conducted beforehand.
We provide trial recipients access to our software to use and test
as many functionalities as they desire. We conduct mini-demo sessions
throughout the course of the trial to ensure our users experience
as much value during the trial as possible.
No. There is no obligation whatsoever. We want every user to be excited and motivated to utilize our solutions for the long-term.
As mentioned on this website, GSMpowerlite is an entry-level version of our software, offered to users at no cost. We'd be
happy to share the prices of our three other software suites with
you over a call or direct email exchange.
Not in every case. Services costs generally come into play when a user has hardware that we have not integrated with in the
past. Also, if specific training requirements exists, costs are allocated
for such services. Every user's needs are different, but one thing
is constant - we want to create wins for our users and will do everything
in our power to make engaging with us a delightful and economical
experience.
We conduct as much ground-work as possible, upfront, to ensure that expectations are clear and that all costs are accounted
for. As scope creep is sometimes a necessity to complete a project
successfully, at the very minimum, we will ensure users are clear
about what constitutes as a scope creep and the associated costs.
Our objective is to make experiences with us painless, so users can
rest assured knowing that we'll work with them as best we can so
that they are completely satisfied.
Extremely easy. We will simply "un-lock" or "lock" designated features associated with a transition. If a user sees features
outlined in a specific GSM suite, that they'd like to include in
their desired suite, we will be happy to discuss how we can customize
our modules to directly fit their needs.
Typically, GSM is purchased as a CAPEX, however, if a user is interested in GSM but can only purchase as an OPEX, we are
open to discussing how we can make it work for them.
Refer to the "GSMintegrate" webpage, outlining samples of the quantity of manufacturers GSM has integrations with. The total
number is close to 30 and is constantly increasing when new integrations
are accomplished.
At a high level, we integrate with IT and Facility devices, the two major hardware categories within a data center. At the
rack level, we integrate with Powerstrips (PDU's), Environmental
Sensors, Servers, Switches, Patch Panels, Routers and Storage devices
primarily. We also integrate with busbars, CRAC units, UPS', Power
Whips, Transfer Switches, Generators and other devices based on the
nature of the customers requirements.
SNMP, JSON, BACnet, and Modbus are common protocols utilized for the hardware we integrate with. Our software code has been
written to efficiently accommodate other protocols that are required
for hardware integrations.
Yes. Most DCIM providers today were created by companies who are hardware manufacturers/providers first. Their DCIM was written
with a bias towards their own equipment, which is one of the primary
reasons why DCIM integrations (in general) have a reputation of being
timely and costly. NORLINX is an industry leader in integration speed
and overall low-cost of ownership.
No. Every integration we have already done, no matter how long ago it was completed, is included in the offers we present
to our users.
We encourage our resellers to have trained engineers on staff that are well versed in GSM in totality. Some resellers do
not provide such services, and in those cases, we fulfill the technical
support services directly.
Yes. When required, we will have an engineer visit the installation site to perform various tasks related to integration,
training, or more.
It is not a requirement however it is highly recommended. Even with GSM's simple functional capabilities, it is still encouraged
that GSM users partake in training in one or more of the following
forums: Webinar, In Person, and/or via NORLINX DCIM University (online
training portal).
Technical support coverage varies based on factors such as: levels of support a NORLINX Reseller is offering, which GSM software
suite was purchased, how large the deployment is, and other details
that would be validated and confirmed within a Statement of Work.
If functionality issues are discovered, users should contact their NORLINX reseller or NORLINX directly (troubleshooting
escalation path is established upon the installation of the software).
The designated technical support team will work with the user(s)
to understand what the issue is and discover its root cause. If there
is an error in the software itself, the technical support team will
advise on estimated timing to have the issue resolved.